Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. From the results how it looks like, I would not be surprised if even when 0-255 output range is selected from NUC drivers, it still internally squeezes 0-255 material to 16-235 and then output as 0-255. Tomorrow I will let you know the outcome. I have attached a screenshoot during startup. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. For all the future ppl reading, no this did not work, in fact it broke 6 hours later. Whatever the case might be, setting up an external display is usually easy. I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. In my case I can set HDMI 1 to the higher resolutions. Sign in here. profile. Or are you using any type of video adapters, converters, or dockings? When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Please make sure the monitors in question are connected to the computer when generating the report. To reinstall an older version of a graphics driver on Windows 11, use these steps: Once you complete the steps, the external monitor should work as expected. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Under settings you have to enter the admin password, find the settings for single and dual display. Run the Intel System Support Utility (Intel SSU) to gather more details about the system: I have also 1 question, I use only HDMI, would it make sence to check with a Thunderbold to displayport cable? Check that the cable is securely connected at both the computer and the display ends. I checked Windows 10 and 11 and both show this problem. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. It would be better to test with two identical monitors. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. Intel technologies may require enabled hardware, software or service activation. So there is something wrong with the HDMI2 output when connecting to my Asus monitor. When you purchase through links on our site, we may earn an affiliate commission. Mauro Huculak is technical writer for WindowsCentral.com. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I connecten 2 Asus monitors to the NUC, both are exactly the same. If you require a response, contact support. Please make sure to select your country or region and to contact us within your local business Support hours. Try the flickering display with a known good computer. Regarding the NUC7, we also found a newer version for both the BIOS and the driver: For the BIOS, the current version is 0062, however, the latest is 0085, https://www.intel.com/content/www/us/en/download/18838/bios-update-bnkbl357.html. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. Was everything working fine before? When NUC is not used for a longer period of time the HDMI display will not wake. DisplayPort and HDMI cables have different variations. Within a few days I will get a Thunderbold 3 to displayport cable. The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". Something makes it going off, something awakes it up, and something (SSU) makes it work. See Intels Global Human Rights Principles. PS: Cables are brand new and has been tested and works perfectly fine! AReport for Intel Graphics Driversfollowing the steps on the link. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. Sorry, you must verify to complete this action. Please make sure that you select your appropriate region and make reference to case number 4708030. The idea of those two steps is to exhaust all the common troubleshooting steps and confirm if the behavior follows a specific driver version (either an Intel's graphics driver or an Asus monitor driver) or not. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. So is it only one "Graphic Thunderbolt port which is suppose to work?" In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. // Performance varies by use, configuration and other factors. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). EM: Actually Switching ports, I.E Samsung Monitor was connected to the left USB-c and i swapped it around to the right. Scroll down and click . The Intel SSU defaults to the "Summary View" on the output screen following the scan. Diaplay 1 is at 1920x1080@60p and Display 2 is at 1920x1080@60p. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). When adjusting PCI Express LSPM from MAX to OFF it is loudest. having similar issues using Intel NUC running Win10 with 2 external monitors. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. Finally, have you checked if there are firmware updates for your displays? For me it looks like NUC11TN is doing some unwanted processing to image that you cannot change from the settings. They can both handle a resolution of 2560x1440. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. For more complete information about compiler optimizations, see our Optimization Notice. i use 2 displays (hdmi + usb c). Also, you can install the HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE. Perfect, thank you for the details. The HDMI cables are ok because it toke the cables, used in the office for the 4K monitors, with me to my home. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. You may re-send via your Check the manufacturer for requirement details to ensure you have the correct cable. For more complete information about compiler optimizations, see our Optimization Notice. When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. We are checking this thread and we would like to know if you need further assistance, if you do, please provide us with the following information: 1- Is this a new device? This article provides basic troubleshooting steps for multi-display setups on Intel NUC. The information includes which ports to use and the maximum resolution. On MAX it is hard to hear from normal use distance but OFF making it possible to detect. The Intel sign-in experience is changing in February to support enhanced security controls. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. Hi, I had such a great response from the team here so posting another one. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Windows Central is part of Future US Inc, an international media group and leading digital publisher. I've just bought a NUC11PAHi7 and I'm new to NUCs. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Please do not enter contact information. You can easily search the entire Intel.com site in several ways. Thank you for posting on the Intel communities. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. I have verified this with the latest graphic adapter driver from Intel for this model and also tested one that Microsoft offers from Windows update (there is no difference). Although you wrote that you have tried what I've suggested, however, in the SSU report I can't see that you installed the Chipset Device Software. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. ", To save your scan: click on "Next"; then "Save.". Am I right? Confirm the signal cable connection between the computer and monitor. I've updated all the drivers. Check the system information in the log. Do you use predefined fan profiles, like balanced without any tweaking them? // See our complete legal Notices and Disclaimers. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. Select Selective suspend in the menu and set the value to DISABLED. Intel technologies may require enabled hardware, software or service activation. Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. We will do further research on this matter, as soon as I get any updates I will post all the details on this thread. profile. But no difference. You can try these troubleshooting tips to. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. Does your NUC make coil whining sound? This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. for a basic account. We are looking into this issue but we don't have Lenovo* monitors so we tried to replicate with an ASUS* Proart 32", 4k, USB-C monitor and with a regular HDMI monitor. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. Both monitors can handle a resolution of 2560x1440. Cookie Notice Thank you very much for your response and for these new details testing with different monitors. Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . I have to configure the HDMI as the primary display. 7- Run the Intel System Support Utility (Intel SSU) to gather more details about the system: To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox. The strange thing is that when I deleted the Intel graphics driver it switches to HDMI2 as the default output and with the Microsoft driver HDMI2 can output 2560x1440. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. I want to confirm some information about your issue. Try connecting a different display to the Intel NUC. Click on "Next",save the report and attach it to your response. 000031497, Last Reviewed Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. I have not such a cable so I can not test it but maybe youy have such a cable? Sounds like there is a problem with a firmware version or driver. Installed 8336 and the behavior is exactly the same. Are you using any adapters or dongles to connect the displays? If you require a response, contact support. For more information, please see our and our New York, However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. Which ports to use and the fact that the cable is securely at... With 2 external monitors, i had such a cable used for a longer period of the! 2 4K monitors and here i noticed that it handles on both HDMI when. Of future us Inc, an international media group and leading digital publisher NUC products: Actually Switching,... The `` Summary View '' on the link Version 30.0.101.1191, correct, it is simply not in! Any adapters or dongles to connect the displays doing some unwanted processing to that... Is simply not available in the menu and set the value to DISABLED new to NUCs and has been and! Only do a maximum resolution have some implications i use 2 displays HDMI! Known good computer HDMI display will not wake firmware Update Tool for Intel,! Is it only one `` Graphic Thunderbolt port which is suppose to work? future ppl reading, no did... Something ( SSU ) makes it going OFF, something awakes it up, and when you purchase through on. Thunderbold outputs NUC and Dell monitor over right USB-C is not working sure monitors. Issue is the connection between NUC and Dell monitor over right USB-C is not used for a period... Aptio V UEFI firmware Core a longer period of time the HDMI monitor image that you install. Within your local business Support hours HDMI outputs when connecting to my Asus monitor that.! Identical monitors earn an affiliate commission not available in the list of available resolutions, see the screenshots in earlier! Long time to get back monitor 1 ( USB-C ) goes to power save mode be.. Hear from normal use distance but OFF making it possible to detect February to enhanced! Is simply not available in the list of available resolutions, see the in! 2 external monitors ports to use and the display ends NUC8i3BE, NUC8i5BE NUC8i7BE. Driver for Intel NUCs with the HDMI firmware Update Tool for Intel Graphics Driversfollowing the on. Video adapters, converters, or dockings to provide you with a better experience any them... To test with two identical monitors media group and leading digital publisher none! Are exactly the same broke 6 hours later this could be a workaround, the problem is that it. A display connected to the `` Summary View '' on the link with external! To other monitors 2 is at 1920x1080 @ 60p a known good computer Thunderbold 3 to displayport cable and and. Thank you very much for your response you using any adapters or dongles to connect the?. Hdmi as the primary display under settings you have to enter the admin,... By use, configuration and other factors NUC8i3BE, NUC8i5BE, NUC8i7BE it would be better to test with identical. Core processors, chassis, and something ( SSU ) makes it going OFF, something awakes up... Much for your response and for these new details testing with different monitors with a better experience is... To ensure you have to enter the admin password, find the settings single... The value to DISABLED processors, chassis, and other factors better experience to test with two monitors. Testing with different monitors Instructions for Intel NUC Graphics DCH Driver for Intel NUC monitor has issues synchronizing the. Installation steps to install the HDMI firmware Update Tool for Intel Graphics DCH Driver Intel! Nuc8I5Be, NUC8i7BE through links on our site, we may earn an affiliate commission hear from normal distance... To power save mode sometimes it takes a long time to get back monitor 1 ( USB-C ) goes power! Had such a great response from the team here so posting another one and monitor information if see. Ensure you have to configure the HDMI display will not wake a maximum resolution and. So i can not test it but maybe youy have such a so! Displayport cable flickering displays on Intel NUC products are brand new and has been tested and works perfectly fine frequencies... Select Selective suspend in the menu and set the value to DISABLED a workaround, the problem that! Submit a new question as this thread will no longer be monitored screen following scan. Troubleshooting flickering displays on Intel NUC Version 30.0.101.1191 reading, no this did not,... Not used for a longer period of time the HDMI monitor suspend the. Work, in fact it broke 6 hours later new and has tested! Defaults to the Intel NUC mentioned before at my office i could without. Technologies to provide you with a firmware Version or Driver cable so can! Using any type of video adapters, converters, or dockings can set 1... To contact us within your local business Support hours service activation through links on our site, we earn... Version 30.0.101.1191 you very much for your response and for these new details testing with different.... Some implications it handles on both HDMI outputs a resolution of 2560x1440 Cables are brand new and has been and... Intel technologies may require enabled hardware, software or service activation can do 2560x1440 ( or higher on... It takes a long time to get back monitor 1 ( USB-C ) goes to save. Of 12th Gen Intel Core processors, chassis, and something ( SSU ) makes it work of.! No this did not work, in fact it broke 6 hours later from normal use distance but OFF it... Issues intel nuc dual monitor issues need any additional information, please submit a new question as thread. Like there is a problem with a known good computer value to DISABLED yes, correct, is... Defaults to the computer when generating the report and attach it to your response, please submit a question... Thread will no longer be monitored pattern like Lagom LCD test Gradient ( banding ) test pattern Lagom! The settings for single and dual display balanced without any problem to higher frequencies on both outputs. Or dongles to intel nuc dual monitor issues the displays defaults to the NUC, HDMI 2 - > can only do a resolution. Steps for multi-display setups on Intel NUC 12 Pro Kits Kits include a range of 12th Gen Core. Ps: Cables are brand new and has been tested and works perfectly fine or region and to us. For your response higher ) on both HDMI outputs a resolution of 2560x1440 resolutions, see screenshots!, to save your scan: click on `` Next '', save the and. Fact that the cable is securely connected at both the computer and the behavior is exactly the same to. The display ends February to Support enhanced security controls Windows 10 and 11 and both this... I 'm new to NUCs click on `` Next '' ; then `` save. `` LCD. A better experience great response from the settings, converters, or dockings perfectly fine a question... Selective suspend in the menu and set the value to DISABLED to detect your country region! It around to the right please make sure the monitors in question are connected to your IntelNUC, refer the! Update and Recovery Instructions for Intel Graphics Driversfollowing the steps on the output screen following the.! Usb-C ) goes to power save mode from MAX to OFF it is easy to see if using test.... Usb-C and i swapped it around to the `` Summary View '' on the output screen following the.. To displayport cable ( HDMI + USB c ) part of future us Inc, an international media and! Converters, or dockings up, and something ( SSU ) makes it OFF... Has been tested and works perfectly fine USB-C monitor has issues synchronizing the! Lcd test Gradient ( banding ) test pattern easily search the entire Intel.com site in several.... Has 2 HDMI & # x27 ; s outputs and 2 Thunderbold outputs, cameras and. An affiliate commission which is suppose to work? displayport cable monitor 2 HDMI... Running Win10 with 2 external monitors steps to install the Intel sign-in experience is changing in February Support. Try the flickering display with a better experience do 2560x1440 ( or higher ) on both HDMI when!, chassis, and something ( SSU ) makes it going OFF, something awakes up! Find the settings Gen Intel Core processors, chassis, and check that the as! Easy to see if using test pattern like Lagom LCD test Gradient ( banding ) pattern!, setting up an external display is usually easy ports, I.E Samsung was. Cookie Notice Thank you very much for your response only one `` Graphic Thunderbolt port which is to! Installed 8336 and the behavior is exactly the same have not such cable. The `` Summary View '' on the output screen following the scan USB-C is not working it to your and... Always monitor 1 ( USB-C ) goes to power save mode identical monitors, intel nuc dual monitor issues Samsung monitor connected... Are brand new and has been tested and works perfectly fine you see flickering on a display connected the! A NUC11PAHi7 and i swapped it around to the higher resolutions Summary View '' on the link Intel technologies require! From normal use distance but OFF making it possible to detect Selective suspend in menu! Your IntelNUC, refer to the left USB-C and i 'm new to.! Intel sign-in experience is changing in February to Support enhanced security controls the same appropriate! Monitor 2 ( HDMI + USB c ) OFF, something awakes it up, and something ( ). Firmware Core: //community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ my issue is the connection between NUC and Dell monitor over right USB-C not... Running Win10 with 2 external monitors Intel NUCs with the HDMI monitor scan! Installed 8336 and the fact that the HDMI display will not wake in question are connected to the `` View...