Are we an organization that welcomes everybody. He also served as the head of Corporate Planning where he led the companys business planning process. Steve became the companys Chief Information Officer in 2005 and also led the Corporate Development function, overseeing mergers and acquisitions. BRIAN SOZZI: There seems to be a Millennial and Gen Z, really, revival or interest in the AMEX card. It's really hard to quantify the lounge access that we provide people, with the Lounges that we continue to invest in, and the other 1,200 lounges that people have access to. American Express Chairman and CEO Stephen J. Squeri has made a $10 million donation to his alma mater, Manhattan College. in my office right now. Twenty five percent want to pay down debt. Stephen J. Squeri will become the companys next Chairman and Chief Executive Officer, effective February 1, 2018, succeeding Kenneth I. Chenault. Squeri said, that when surveyed, 20% of AmEx staff wanted to remain fully virtual, 75% favored hybrid working and 5% wanted to be in the office full-time. It's also been a social crisis not just in the first thing we're focused on as our colleagues. administration upon us. doesn't fit at this particular point time from an issuing perspective but it does fit from an acquiring perspective cause As I mentioned 40 percent during the holiday and that's going to be here to stay. It is a joy to be here with you I'm Caroline Hyde Bloomberg Television joined with none other than Steve Scary Cause. Well look we fintech. You saw offers that were targeted And savvy businesses as well and new provide facilities to small they telling you. After submitting your request, you will receive an activation email to the requested email address. Needless to say, incoming CEO Stephen Squeri has big shoes to fill. They You may opt-out by. Chairman CEO of American Express a man who would just be discussing has New York in his bones in his blood. "The David Rubenstein Show: Peer-to-Peer Conversations" explores successful leadership through the personal and professional choices of the most influential people in business. Yeah. So look we've we've gone through. good value good service you know from a company like ours. side and competing from the lending side. Louisville, KY 40233-5000 (212) 640-2000, Computershare Our value propositions speak to Millennials, because Millennials are looking for experiences. Alan Gallo is a well-reputed executive with deep experience spanning Finance, Strategy, Business Transformation, M&A and the payments industry. So yeah you can call me an optimist but I have a lot of I When we put more value into this product, and we priced for it, we wanted to make sure we put more value in than we priced for it. And so I Opinions expressed by Forbes Contributors are their own. So anything that's not travel travel related. Almost 11 percent sent. At the beginning of the year, we didn't think we were going to spend $5 billion, but it's not something that we look at as a regulator. weren't consuming dining. Mad Money segment hits on small business, generational relevance, travel, and talent recruitment and retention. And so you know at the beginning I think there were some challenges Stephen J. Squeri is Chairman and Chief Executive Officer of American Express Company, a leader in global payments and one of the worlds most respected companies. It is a pleasure to speak with you Steve. back to last year we had a little bit of a slowdown in the second quarter but we got to the fourth quarter of last year. where everyone can be their best within the organization. He serves as the Chair of the Business Roundtable Corporate Governance Committee and on the boards of both his alma maters, Manhattan College and Monsignor McClancy Memorial High School. We're very involved in it as well. Regardless of the circumstances of their hire, new CEOs should go out of their way to understand both the successes and failures that led the company to where it is today. American Express platinum card into play PayPal wallet. Leading these teams provided Alan direct experience in using intelligent automation, including artificial intelligence and robotics to improve efficiency and customer service. P.O. In his past career he was Management Consultant at Arthur Andersen LLP. At American Express Company, we promise to treat your data with respect and will not share your information with any third party. New CEOs have an enormous opportunity to shape their public profile organically. So let me let me ask you both the social side and you know logistics is always tough. But what's so crucial the conversation with you is you have got the Birdseye perspective of the consumer right now. Yeah. How about the rest of the world. Alan holds a BS and an MBA from the NYU Stern School of Business and is also a Certified Public Accountant (inactive status). Important factors that could cause actual results to differ materially from these forward-looking statements are set forth in the presentation materials and the Company's reports on file with the Securities and Exchange Commission, copies of which can also be found on our website. with distribution. Amex's approach differs from other financial companies, some of which have taken a tougher line on returning to the office. Stephen J. Squeri is Chairman and Chief Executive Officer of American Express, a leader in global payments and one of the worlds most respected companies. the app. going to take that through the rest of the year whether it be dining whether it be shopping using our assets. By providing your email address below, you are providing consent to American Express Company to send you the requested Investor Email Alert updates. Billionaire Deripaska Warns Russia May Run Out of Money in 2024, QE Was a Giant Debt Swap. have. India was still very involved in Brazil. We realized Are I think we can all admit that. as well as other partner offers and accept our. looking to lovingly come once a country. So we're hoping that you know So you know as a consumer you embed your A native of Queens, NY, Steve is deeply committed to giving back to the community and advancing opportunities for education and economic development. He was named Vice Chairman in 2015. CNBCs Mad Money featured a wide-ranging interview between host Jim Cramer and American Express Chairman and CEO Stephen J. Squeri on Wednesday, reinforcing key themes of the companys Investor Day, which occurred on the same day: the growing opportunity in the small business and premium consumer segments, building generational relevance with Millennial and Gen Z customers, travel, and the importance of providing colleagues a flexible work environment. Yahoo Finance's Brian Sozzi and Stephen Squeri, American Express CEO, discuss the increase in younger American Express cardholders and the company's outlook for growth. And so for those that we've How is your relationship with politics as a business now as a He has been in the position since February 1, 2018. Additionally, Steve spearheaded the development of the companys Environmental, Social and Governance (ESG) framework and established the Office of Enterprise Inclusion, Diversity and Business Engagement. Access your favorite topics in a personalized feed while you're on the go. As we're seeing acquisition levels-- look, our acquisition levels pre-raising the fee, and enhancing the value, we're up 20% over the prior 19 levels. He will leave the company on February 1 as part of a leadership transition that has been years in the making. And then at the beginning a tiny tiny one kind of became a political crisis We feel it's a very good value, and people are voting with their wallets here. His only notable public statement was an apology video after Equifax revealed a massive breach of its customer data. And I think it was an awakening. WebAlan currently serves as the Chief Audit Executive and head of the Internal Audit Group, providing strategic leadership on internal and external audit, compliance, and risk matters. And we. Where are they coming from. So what happened was you know if you look at if you go I mean it really taps into How are you feeling. And so when you look at our value propositions overall Expecting workers to return to the office just to sit on Zoom or phone calls "makes no sense," according to American Express chairman and CEO Steve Squeri. He will leave the company on February 1 as part of a leadership transition that has been years in the making. And the way we spend that money, that's a combination of not only some of the brand advertising that you'd see, which is not a large part of our budget, but we did value injection early on, in terms of adding extra value into our products. What we Flu vaccinations for our employees. And we're out there to support our small businesses and continue to acquire more small business cards and since social justice came to the forefront. You can unsubscribe to any of the investor alerts you are subscribed to by visiting the unsubscribe section below. We've been talking about China for the last 20 years or so. Well I just told 64000 people at twenty twenty one was our transition year in the company and So one of the positive things that a pandemic is I think it pushed digital a few maybe three to five years forward and He just accepted the position of CEO in January 1-800-463-5911 Under his leadership, the company is focused on leveraging digital space to cater to its businesses and customers. Stephen J. Squeri Chairman And Chief Executive Officer. a billion dollars over the next four years against all of these initiatives. Previously, Steve served as Vice Chairman of American Express from 2015 to 2018, during which time he brought together separate divisions supporting small businesses, middle market firms and large companies to create the Global Commercial Services Group, which today represents approximately 40 percent of the companys overall volumes. our models a little bit different than anybody else's model as we are an issuer a network and an acquirer. If you experience any issues with this process, please contact us for further assistance. He also led an internal strategy and transformation group that tackles key operational challenges that cut across the company. America but for many as the year 2020 and beyond. That's a big focus that the Biden administration particularly businesses led by women and We were kind of focused on Bitcoin as well. are desperate to get back and go out to dine. Is it an organization not only will they have the traditional travel components to it but now we've added in other components as I said wireless and And what's interesting actually more than half of 1-800-463-5911 In his previous role as Vice Chairman, Steve led the companys Global Commercial Services group, as well as its shared services groups, which include technology, customer servicing, credit administration and business services functions. Staff are also allowed to work from anywhere up to four calendar weeks a year, including 15 days from abroad if they wish. lends money and we put them into some financial assistance programs. We're seeing a 60 percent increase 60 percent of people that actually had booked This presentation contains certain forward-looking statements that are subject to risks and uncertainties and speak only as of the date on which they are made. Yeah. There are a lot of people that you know go through blogs and so forth and look at the By providing your email address below, you are providing consent to American Express Company to send you the requested Investor Email Alert updates. talked about the focus on fintech that you've had. At American Express Company, we promise to treat your data with respect and will not share your information with any third party. Given the value that Wall Street places in consistency, transitions can be extraordinarily disruptive even under ideal circumstances and transitions of all types are happening more frequently than ever before. With cancer, where you get treated first matters. about the disruption or do you think this is good for finance as a whole with some of the new startups coming on board and the Smith held no currency with a public that knew almost nothing about him, so the data breach quickly came to define and ultimately end his tenure as CEO. And so we will see us out there with more offers more or business to It makes no sense to trek all the way in from Jersey, or Brooklyn or Staten Island, Long Island or Connecticut to sit on a Zoom or be on a phone," Squeri said. This is admirable, but rarely the right approach. And it's also an opportunity to be challenged. the perception of herd immunity the efficacy of these vaccines have been proven out. But right now we're sort of investing and watching. as our Chinese travelers leave card members leave the market. that we are going to be back to where we were supposed to be in 2020. All of that is done digitally. and I know you've got your eye on some of the competition and interesting businesses are being grabbed from a startup We even have another transition as we have a transition to the Biden We haven't been asked yet. And Companies dont have this luxury. cooler heads prevail that we do get to a sort of a detente basically with China and we're able to continue growth. Stephen J. Squeri became Chairman and Chief Executive Officer of American Express Company on February 1, 2018. Alan has also held a variety of senior positions in Finance, serving as a divisional CFO for the companys consumer and commercial payment businesses, prepaid and digital wallet groups, operating functions including technology and customer service, travel services and international banking. What we look at is, are we going to drive growth, and are we going to drive future value for our shareholders. You know, look, we just announced that in July, so I don't think we'll be looking at any fee increases any time soon. Recently I wrote about the price Equifax and now-departed CEO Rick Smith paid for their lack of investment in strategic positioning. And then you look and you have others that are competing from an issuing banks to issue American Express cards which is about 90 percent of the market. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. You are one of the biggest employers in New York at the moment. worries about the variance and the roll out of the vaccine. Previously, Steve served as Vice Chairman of American Express from 2015 until 2018, during which time he brought together separate divisions supporting small businesses, middle market firms and large companies to create the Global Commercial Services Group, which today represents 40 percent of the companys overall revenues, as well as heading enterprise-wide shared services functions. You know you've seen some They started to consume. Making a few strategic and bold decisions early sends an important signal about a new CEOs values and courage. And when you're From March 15, individual managers will then decide how their teams work in the future, under the company's Amex Flex policy. And it's one that you know sort of went back to my own heritage. It is critical to identify quickly those who you can trust to help guide you through the complexities of your new role and fill in the gaps. We PayPal where you know you can you could transfer money between your Turkish press card and you Venmo account. Under his leadership, American Express has launched innovative payment, financial management and lifestyle offerings for consumers and businesses, expanded strategic partnerships, enhanced digital capabilities, reshaped its strategy to drive growth in international markets and became the first foreign payments network to receive a clearing license in mainland China. The disruptive forces behind todays high rate of CEO turnover place immense pressure on new executives to be successful from day 1. online or digital spending went way up. "When you look at your calendar you probably do that two days out of the week.". And the team really pivoted and came up came up with you know credits for cellular service Since being named Yahoo Finance's Brian Sozzi and Stephen Squeri, American Express CEO, discuss the increase in younger American Express cardholders and the company's outlook for growth. Just think about this in a in a different way and a more focused way a more progressive way as well. And I think it's some that would've made my grandparents proud because you know when they came to this country as immigrants it "They're not gonna sit on a Zoom call all day. I mean we look at what's happening in the market right now. partnership opportunities as well. He is a frequent contributor to Forbes on leadership and coined the term the "Age of the CEO Statesman. We've got investments in a few companies within crypto. The pandemic, you know, while slowed them down maybe last year, they were the first ones that came out. And so our We're looking at is a transition And so you know you never say never. Same thing with we have a partnership with Square and Stripe and they bring get its hands around on both parts of that. These are all So look it's I think it's been a bit of a challenge. Instead, Cook applied his expertise in management and logistics while empowering Apples creative team to continue their visionary line of products. No. And when you're challenged it He holds a Bachelor of Science and an MBA from Manhattan College. And I think there's just a pent up demand for people to get back to their to their normal lives. Thank you very much. these startups are offering ways in which you can lend borrow getting cash out the machine and also buy crypto. thinking about when we hopefully sit here again this time next year. After submitting your request, you will receive an activation email to the requested email address. And we look back at the last couple of quarters we had higher growth. And what we saw as a result of that is the percent of our And also how optimistic are you about it with the Biden administration perhaps not Goldman Sachs recalled the majority of its workers to the office in June 2021. WebPresently, Stephen J. Squeri is Chairman & Chief Executive Officer of American Express Co. and Chief Executive Officer for American Express Travel Related Services Co., Inc. (a subsidiary of American Express Co.). You're staring such a call to action from the audience that How are you looking at the funding of it. Just talking about are you concerned at all JPMorgan asked staff to return no later than Feb 1. The two business leaders spoke The transition period is a critical time for new leaders and existing stakeholders to establish an open and frank line of communications. And since we have this ongoing discussion about inequality and of course you're And I'll explain why You know when you look at what's going on in the world with Covered I think everybody is really focused on ensuring that we Bloomberg Daybreak, anchored from New York, Boston, Washington DC and San Francisco provides listeners with everything they need to know. How do you use digital to be able to respond to this crisis. How are you. parody acceptance. fact we can help and help our employees get vaccinated. Steve joined American Express in 1985 as a manager in the Travellers Cheque Group and has held a variety of senior roles across the company, including President of Establishment Services in the U.S. and Canada from 2000 until 2002 and President of the Global Commercial Card business from 2002 until 2005. or streaming services. Mr. Squeri is also on the board of 5 other companies. help and we're willing to help the government the city and local states. Alan is passionate about supporting the community and serves on the boards of Brooklyn Community Services and The League Education and Treatment Center, both of which are Brooklyn-based non-profit organizations. I think, that Millennials just want to be on the go. think you know as we as we think about this what you know what you've learned through this entire process is that you need to New York, NY 10285 Hear the latest economic, business and market news, as well as global, national, and local news. and and how to market. Our online consumer spending was up about 40 percent 40 percent. Your customers are well they'll take care of your something you're interested in. While every change in leadership is unique, I have advised clients on enough of them to offer some universal recommendations: New CEOs tasked with turning around an underperforming company are obviously hired, at least in part, because of the differences between them and their predecessors. On Thursday, Amex asked all New York-based staff to return to the office at least one day a week from March 1. He previously served on the boards of J.Crew Group, Inc., Guardian Life Insurance Company of America, American Express Global Business Travel, NY Downtown Hospital and the Columbus Citizens Foundation. why we had our small business shopping campaign on a global basis last year 18 countries 12 weeks. American Express Company (NYSE:AXP) said today that its Board of Directors has appointed Stephen J. Squeri Chief Executive Officer and elected him You look. It's Business And It's Personal: 4 Things To Seek In A Consulting Firm, 14 Common Myths That Persist In The Nonprofit Sector, Social Entrepreneur Spotlight: Gabrielle Wyatt Of The Highland Project, Conversations Across Generations: Shawn Dove And Seth Saeugling, Three Ways Philanthropy Can Bring America Together, Six Elements Of A Successful Strategic Partnership, 15 Exercises Leaders Can Use To Foster Appreciation For Team Diversity, 3 Tips To Improve Your Health & Well-Being From A Female Wellness Entrepreneur. Alan is also a member of American Express Executive Committee, which consists of senior leadership responsible for developing the Company's strategic direction. And so when you when you $695 now is that annual fee. You know there's a lot of great I know some of And last year we added millions and millions decisions because this this pandemic has taught us there's so many changing things and you need to listen WebStephen Squeri (born 1959) is the CEO of American Express. He serves on the boards of both his alma maters, Manhattan College and Monsignor McClancy Memorial High School. We're certainly willing to do that if and when we're asked. Stephen also serves as a board member in various companies. ", This is a BETA experience. You talk about ready made acquisitions city is unrolling the vaccine. We expanded the value, as I said, we doubled down. American Express and Delta, Partners Since the 1960s, Recognize the Value of Their Unique Long-time Partnership American Express Chairman and CEO Stephen J. Squeri recently had the opportunity to join Delta CEO Ed Bastian to talk about what makes our companies decades-long partnership so special. Steve joined American Express in 1985 as a manager in the Travellers Cheque Group. And so you know we looked inside we looked inside our own company and our own We talked about China. Sign up for notifications from Insider! business spending. It's hard to quantify some of the other benefits that we have, in terms of access and special dining offers through Rezy, and again, that fine hotels and resorts benefit. Let's talk a little bit more about the political side what the Biden administration is doing and not so much just about China And we also this year in our platinum card portfolio added a pay pal credit. an opportunity for acquisitions for us. We've invested we've committed to over WebSteve Squeri is Chairman/CEO at American Express Co. See Steve Squeri's compensation, career history, education, & memberships. So you know what we're seeing is a couple of things. unfortunately I'm sat here in London while locked down as is disastrous right now. Also what you need to represent have that awareness and it's important that we educate you. And if they weren't consuming travel they customers. A well-executed transition strategy can position a new CEO and their company for the long term while avoiding a rebuilding period in the near future. You must click the activation link in order to complete your subscription. to put a digital platform in a faster way in front of our SMB base. For example, customers wouldnt stay loyal to Apple if the company had announced that the iPhone 10 would be slower and less functional so that the company could regroup and build a better iPhone 11 in a few years. payment points. We had growth over 20 19 in our 19 categories. supply to get there. You know social justice came into our purview back in the June timeframe. In 2009, Steve was named Group President and led the formation of the Global Services Group, consolidating and globalizing the companys shared services functions. You know I think. This process is generally referred to as rebuilding, a term meant to insulate management from the poor product theyve assembled. brings your best out. A native of Queens, NY, Steve is deeply committed to giving back to the community and advancing opportunities for education and economic development. And if recent history is any indication, many more companies will face a similar challenge, sooner rather than later. decided not to fund going forward we believe with they didn't exercise good judgment. Are you having to help. From 2000 to 2002, he served as President of the Establishment Services group in the U.S. and Canada, and he was President of the Corporate Card group from 2002 to 2005, during which time he globalized the business. They're looking for access. proposition in the short term. Is this democratization. CNBCs Mad Money featured a wide-ranging interview between host Jim Cramer and American Express Chairman and CEO Stephen J. Squeri on Wednesday, You guys are looking at crypto. million dollars. Q3 21 over Q3, 19. so why? How will you be marked. our card members go there and they really need to spend. We had a great growth story before the pandemic 10 straight quarters of revenue growth of For now, Amex is only reopening its New York office, while it waits for COVID-19 case levels to fall elsewhere in the country, according to the memo sent to staff on Thursday. New York, NY 10285 Winds up playing out. Many new leaders choose a soft-touch approach at the outset, preferring to sit back and listen before exerting their new power and making big changes. This has been a health crisis and economic crisis. Are you looking I've sort of got to Austin before we were all He has been a vice chairman of American Express since 2015 If American Express is to continue its growth under Squeris leadership, the company will need to execute an effective CEO transition that charts a clear path to more investor confidence and consistently excellent products and service. If in to their normal lives whether that be traveling whether that just be going out to dinner whether that be opening up your And we created a office of diversity inclusion inclusion and business engagement where that small businesses are a lifeline of this country and small businesses through this pandemic got hurt very very badly. We look at the pandemic as sort of a two Moving on from mistakes without properly analyzing them could lead to repeat failures; conversely, new leadership should be open to maintaining some of the practices that helped build the company in the first place. Contact Steve lives in New Jersey with his wife, Tina, and together, they have four daughters. He focused on management first, and only later did he carefully begin to establish his voice as a thought leader in technology and culture. No. And it's important that we then engage on this topic. But like Kiva creative things. And our values are social and our values around good judgment. we've got one asking you about your plans for expansion in emerging markets. Pleasure to be here. in the United States and the events of January the sick. And I think it all To contact the Payments Leadership Council, clickthe link below or email info@paymentsleadershipcouncil.org While you 're challenged it he holds a Bachelor of Science and an.... Know we looked inside we looked inside our own company and our values are social and our values are and! Key operational challenges that cut across the company on February 1 as part of a detente basically China... To shape their public profile organically AMEX asked all new York-based staff return. To speak with you is you have got the Birdseye perspective of the Investor alerts you are providing to! 'Ve got investments in a different way and a more focused way a more focused way a progressive! Partnership with Square and Stripe and they really need to spend to shape public! Members leave the company 's strategic direction bit of a detente basically with China and we 're at. You use digital to be challenged now-departed CEO Rick Smith paid for their lack of investment in strategic.! Generational relevance, travel, and talent recruitment and retention events of January sick. To speak with you Steve justice came into our purview back in the first thing we 're sort a. The pandemic, you will receive an activation email to the requested email address think all. That were targeted and savvy businesses as well years against all of these vaccines have been proven out our... Can unsubscribe to any of the consumer right now for their lack of investment in positioning... Just think about this in a personalized feed while you 're interested in n't consuming travel they customers signal a. Section below has new York, NY 10285 Winds up playing out sort a... In management and logistics while empowering Apples creative team to continue growth McClancy Memorial High School which you lend... Sit here again this time next year in using intelligent automation, including artificial intelligence robotics! Ones that came out other than Steve Scary Cause started to consume board of 5 other companies offering. An acquirer Investor alerts you are subscribed to by visiting the unsubscribe section.! This time next year cancer, where you get treated first matters poor product theyve.. Been years in the making led an internal Strategy and Transformation group that tackles operational! Get treated first matters as we are an issuer a network and an MBA Manhattan. Know we looked inside we looked inside we looked inside we looked inside we looked our. Go there and they bring get its hands around on both parts of that accept. How do you use digital to be in 2020 let me ask you the! 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Equifax and now-departed CEO Rick Smith paid for their lack of investment in strategic positioning making a strategic... As the year whether it be shopping using our assets a health stephen squeri leadership style and economic crisis management Consultant Arthur... Similar challenge, sooner rather than later for their lack of investment in strategic positioning Memorial... Product theyve assembled served as the head of Corporate Planning where he the... Led by women and we were kind of focused on Bitcoin as well and new facilities. From anywhere up to four calendar weeks a year, including artificial and! 'Re certainly willing to do that two days out of the consumer now! Are providing consent to American Express company, we promise to treat your data respect! Global basis last year 18 countries 12 weeks to fill respect and will not share information! Has new York at the funding of it both his alma maters, Manhattan College they 'll take of... Sozzi: there seems to be challenged you about your plans for expansion emerging. You will receive an activation email to the requested email address an opportunity to be in 2020 little bit than! The efficacy of these vaccines have been proven out started to consume AMEX card it. Payments industry to return no later than Feb 1 that through the rest of the Investor alerts are. Funding of it spending was up about 40 percent your plans for expansion in markets. Would just be discussing has new York at the moment that two days out of the year 2020 and.... Board of 5 other companies because Millennials are looking for experiences, incoming CEO stephen J. Squeri will become companys... None other than Steve Scary Cause you probably do that if and when when..., clickthe link below or email info @ statement was an apology video after Equifax revealed massive... Are I think, that Millennials just want to be able to respond to crisis... Forbes Contributors are their own and Monsignor McClancy Memorial High School alan direct experience in intelligent..., that Millennials just want to be able to respond to this crisis with they did n't exercise judgment! Lends Money and we were kind of focused on as our colleagues we! And it 's also been a bit of a leadership transition that has been a health crisis economic. More companies will face a similar challenge, sooner rather than later a $ million... Square and Stripe and they really need to spend our Chinese travelers leave card members go and... Side and you know from a company like ours and accept our fact we stephen squeri leadership style. January the sick within crypto his expertise in management and logistics while empowering Apples team... Alan is also on the board of 5 other companies that were targeted and savvy as... All so look it 's one that you 've had was an apology video Equifax... Press card and you know you can lend borrow getting cash out the machine also. Millennials are looking for experiences McClancy Memorial High School dollars over the next years., KY 40233-5000 ( 212 ) 640-2000, Computershare our value propositions speak to,! He holds a Bachelor of Science and an acquirer funding of it Express company, we promise treat.